> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jingjaiops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receipts

> Receipt types, numbering, sending, and downloading.

A receipt is a record that money has been received. JingjaiOps generates a receipt automatically every time you record a payment, a deposit, or a deposit return.

## Receipt types

| Type                       | Prefix             | When generated                               |
| -------------------------- | ------------------ | -------------------------------------------- |
| **Regular Receipt**        | `RC-YYYY-NNNN`     | Recording a payment on a regular invoice     |
| **Pre-payment Receipt**    | `PREREC-YYYY-NNNN` | Recording a payment before the job starts    |
| **Deposit Receipt**        | `DEPR-YYYY-NNNN`   | Collecting a security deposit                |
| **Deposit Return Receipt** | `DEPRR-YYYY-NNNN`  | Returning a security deposit to the customer |

Each type has its own numbering sequence, so accounting can keep them separate. The prefixes are configurable in **Settings → Business Settings**.

## Receipt numbering

All sequences are per year, zero-padded to 4 digits, and reset on January 1.

For example:

* The first regular receipt of 2026 is `RC-2026-0001`.
* The first deposit receipt of 2026 is `DEPR-2026-0001`.
* The 200th regular receipt of 2026 is `RC-2026-0200`.

The number is assigned the moment the receipt is generated and never changes.

## What's on a receipt

Every receipt PDF includes:

* Receipt number and date (Buddhist calendar for Thai-language receipts)
* Receipt type clearly labeled (Regular, Pre-payment, Deposit, etc.)
* Your business name, address, and Tax ID
* Customer name, address, and Tax ID (if registered)
* Amount received (in numbers and Thai words for Thai receipts)
* Payment method and reference (bank slip number, transaction ID)
* Reference document (the invoice, deposit, or pre-payment number)
* A "received by" signature line

For Thai receipts, the receipt is bilingual with Thai labels first.

## Sending receipts

Receipts can be sent to clients directly:

<Steps>
  <Step title="Open the receipt">
    From the invoice's Documents tab, the deposit's Documents tab, or the customer's portal.
  </Step>

  <Step title="Click 'Send to Client'">
    Email composer opens with the receipt attached.
  </Step>

  <Step title="Send">
    The customer receives the receipt PDF via email.
  </Step>
</Steps>

Receipts also appear in the customer's portal automatically — you don't have to send them. Most customers download from the portal as needed.

## Downloading receipts

| Place                          | Action                                                   |
| ------------------------------ | -------------------------------------------------------- |
| Invoice → Documents tab        | Click receipt row → Download                             |
| Deposit → Documents tab        | Click receipt row → Download                             |
| Customer portal → Receipts tab | Download by tapping any receipt                          |
| Reports → Receipts             | Sortable list of all receipts; bulk export to PDF or CSV |

For tax filings, the **Reports → Receipts** export gives you a CSV with every receipt issued in the period — number, date, customer, amount, method, reference. This is the file your accountant typically wants.

## Voiding a receipt

A receipt can be voided if the underlying payment is reversed:

<Steps>
  <Step title="Open the receipt">
    From the invoice or deposit it relates to.
  </Step>

  <Step title="Click 'Void'">
    A reason is required (e.g., "Customer payment reversed by bank").
  </Step>

  <Step title="Confirm">
    The receipt is marked Voided. A void note appears at the top of the PDF.
  </Step>
</Steps>

Voided receipts are kept in the system — they don't disappear. They show up with a "VOID" stamp on the PDF and are excluded from totals in reports.

## Reissuing a receipt

If a customer says they didn't get the receipt or lost it, just download from the customer portal or click **Resend** on the receipt detail. The PDF and the number stay the same — there is no "second receipt" for the same payment.

If the customer's name or Tax ID was wrong on the original receipt, void the receipt with reason "incorrect customer details" and reissue with the corrected information. This generates a new receipt number, but Thai accounting practice expects you to retain the voided one with the reason annotated.