> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jingjaiops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Return & Inspect

> Scanning items back in, marking condition, recording damage, and triggering damage alerts.

Return & Inspect is where every piece of equipment is scanned back in and marked **Good**, **Damaged**, or **Missing**. The condition you record here drives damage alerts, deposit returns, and the AI job report.

## Opening Return & Inspect

The Return & Inspect tab opens automatically when a job moves to **Returning** stage. It looks similar to Pick & Scan but inverted:

* **Items Out** (left) — every asset still expected back
* **Returned** (right) — items already scanned in, with their condition

## Scanning items back in

<Steps>
  <Step title="Click into the scan field">
    Top of the Return & Inspect tab. Auto-focused when you open the tab.
  </Step>

  <Step title="Scan a barcode">
    Asset moves to Returned with a default condition of **Good**.
  </Step>

  <Step title="Mark condition if not Good">
    Click the asset card and switch to **Damaged** or **Missing** (more on this below).
  </Step>

  <Step title="Repeat for every item">
    Continue until every asset is accounted for. Items still in the **Items Out** column at the end are automatically flagged **Missing**.
  </Step>
</Steps>

## Marking condition

Each returned asset has a condition selector with three states:

| Condition   | When to use                                       | Effect                                                |
| ----------- | ------------------------------------------------- | ----------------------------------------------------- |
| **Good**    | Item is in the same condition it left             | No alert, no deposit deduction                        |
| **Damaged** | Visible damage, broken parts, missing accessories | Triggers a damage alert; you decide deposit deduction |
| **Missing** | Asset never came back                             | Triggers a missing alert; deposit forfeit prompt      |

When you mark **Damaged** or **Missing**, a notes field appears for you to describe the issue. Photos can also be attached.

## Kit items individual condition marking

For kits, each component is condition-marked individually. This matters because a kit might come back with the camera body fine but the lens cracked.

In the Return & Inspect view, kits expand to their components:

```
Camera Kit A (returned)
  ├── Sony FX6 — Good
  ├── 24-70mm Lens — Damaged (cracked filter)
  ├── V-Mount Battery × 2 — Good, Good
  ├── Battery Charger — Good
  └── Hard Case — Good
```

The kit overall shows as **Partially damaged** and the AI job report flags the specific component.

## Damage alerts

When you mark any item **Damaged** or **Missing**, JingjaiOps fires a damage alert. The alert sends an email to every recipient configured in **Settings → Notifications**.

The email includes:

* Job number and customer name
* Asset ID and item name
* Condition (Damaged or Missing)
* Notes you typed
* Photos (if attached)
* A link back to the job in JingjaiOps

This is how operations leads, accounting, or insurance contacts get pulled in immediately. They don't have to be staring at the app to know something happened.

Configure recipients and which conditions trigger alerts in [Notifications Settings](/settings/notifications).

## Closing the inspection

When every item is accounted for (returned or marked missing), click **Complete Inspection** at the top right.

This:

1. Locks the condition list
2. Generates an [AI Job Report](/jobs/ai-report) summarizing the job
3. Prompts you to handle deposits (refund in full, partial deduction, or forfeit)
4. Prompts you to issue the final invoice

## Deposit handling at inspection

After completing inspection, you'll see a deposit panel:

* If everything was Good: **Refund Deposit in Full** is the default action.
* If anything was Damaged or Missing: you can deduct a specific amount and refund the remainder, or hold the deposit pending an estimate.

Read [Deposit Return](/deposits/return) for the full deposit flow.

## Closing the job

Once inspection is complete, deposit handling is decided, and the final invoice has been issued, click **Close Job**. The job moves to **Closed** and is read-only afterwards (an admin can still annotate notes and documents).

<Tip>
  If you discover damage after closing the job — for example, when the next renter inspects the same kit — you can re-open the job for 14 days and add damage records. After 14 days, the job is permanently closed and you'd handle the new damage as a separate matter.
</Tip>