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Every job in JingjaiOps moves through 7 stages from creation to closure. The stages reflect the physical state of the equipment, not just paperwork.

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The 7 stages

1

New

Job created from an accepted quote. Inventory is reserved but not yet pulled. No physical action has happened yet.
2

Picking

Crew is in the warehouse pulling items off the shelf and scanning them out. The Pick & Scan tab is active.
3

Loaded

All items scanned and loaded onto the delivery vehicle. Manifest can be printed.
4

Delivering

Vehicle has left the warehouse. Equipment is in transit to the customer location.
5

On Site

Equipment has arrived. The customer signs receipt, and the rental clock is running.
6

Returning

Equipment is being collected and brought back to the warehouse.
7

Closed

Items returned and inspected, condition recorded, AI job report generated, invoice issued. Job is finished.

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Advancing a stage

Each stage has a primary action button at the top of the job detail screen. The label changes based on the current stage: Some stages also auto-advance:
  • Picking → Loaded automatically completes when every line item has been scanned out.
  • Returning → Inspection opens the Return & Inspect tab automatically when items are first scanned back in.

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The “Go Back” button

Stages aren’t strictly forward-only. Sometimes you advance by mistake — for example, marking a job Loaded when one item is still missing. Admins and Super Admins see a Go Back button at the top of the job detail. It moves the job backwards by one stage:
  • Loaded → Picking
  • Delivering → Loaded
  • On Site → Delivering
  • Returning → On Site
The action is logged in the audit trail with who clicked Go Back and when.
Going back from On Site to Delivering does not unsend the customer’s portal notification. They will see the stage change. Use Go Back sparingly, and let the customer know if you correct an error.

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Stage update visibility

Every stage change is visible to:
  • All staff members (live, no refresh)
  • The customer in their portal (with friendlier labels — see below)

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How customers see stages

In the client portal, internal stage names are translated to customer-friendly language: The customer never sees raw inventory scans, missing-item alerts, or your internal notes. They see a clear, calm progress bar.

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Time tracking

Each stage transition records a timestamp. The job’s Activity panel shows the full timeline:
This timeline is part of the job’s permanent record and shows up on the AI job report.