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Return & Inspect is where every piece of equipment is scanned back in and marked Good, Damaged, or Missing. The condition you record here drives damage alerts, deposit returns, and the AI job report.

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Opening Return & Inspect

The Return & Inspect tab opens automatically when a job moves to Returning stage. It looks similar to Pick & Scan but inverted:
  • Items Out (left) — every asset still expected back
  • Returned (right) — items already scanned in, with their condition

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Scanning items back in

1

Click into the scan field

Top of the Return & Inspect tab. Auto-focused when you open the tab.
2

Scan a barcode

Asset moves to Returned with a default condition of Good.
3

Mark condition if not Good

Click the asset card and switch to Damaged or Missing (more on this below).
4

Repeat for every item

Continue until every asset is accounted for. Items still in the Items Out column at the end are automatically flagged Missing.

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Marking condition

Each returned asset has a condition selector with three states: When you mark Damaged or Missing, a notes field appears for you to describe the issue. Photos can also be attached.

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Kit items individual condition marking

For kits, each component is condition-marked individually. This matters because a kit might come back with the camera body fine but the lens cracked. In the Return & Inspect view, kits expand to their components:
The kit overall shows as Partially damaged and the AI job report flags the specific component.

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Damage alerts

When you mark any item Damaged or Missing, JingjaiOps fires a damage alert. The alert sends an email to every recipient configured in Settings → Notifications. The email includes:
  • Job number and customer name
  • Asset ID and item name
  • Condition (Damaged or Missing)
  • Notes you typed
  • Photos (if attached)
  • A link back to the job in JingjaiOps
This is how operations leads, accounting, or insurance contacts get pulled in immediately. They don’t have to be staring at the app to know something happened. Configure recipients and which conditions trigger alerts in Notifications Settings.

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Closing the inspection

When every item is accounted for (returned or marked missing), click Complete Inspection at the top right. This:
  1. Locks the condition list
  2. Generates an AI Job Report summarizing the job
  3. Prompts you to handle deposits (refund in full, partial deduction, or forfeit)
  4. Prompts you to issue the final invoice

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Deposit handling at inspection

After completing inspection, you’ll see a deposit panel:
  • If everything was Good: Refund Deposit in Full is the default action.
  • If anything was Damaged or Missing: you can deduct a specific amount and refund the remainder, or hold the deposit pending an estimate.
Read Deposit Return for the full deposit flow.

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Closing the job

Once inspection is complete, deposit handling is decided, and the final invoice has been issued, click Close Job. The job moves to Closed and is read-only afterwards (an admin can still annotate notes and documents).
If you discover damage after closing the job — for example, when the next renter inspects the same kit — you can re-open the job for 14 days and add damage records. After 14 days, the job is permanently closed and you’d handle the new damage as a separate matter.